{"id":4951,"date":"2022-05-17T10:59:02","date_gmt":"2022-05-17T10:59:02","guid":{"rendered":"https:\/\/fvflats.com\/terminos-y-condiciones-de-uso\/"},"modified":"2025-10-13T15:19:44","modified_gmt":"2025-10-13T15:19:44","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/fvflats.com\/en\/terms-and-conditions\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4951\" class=\"elementor elementor-4951 elementor-2487\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-504f3f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"504f3f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23d5828\" data-id=\"23d5828\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6ec86d elementor-widget elementor-widget-text-editor\" data-id=\"c6ec86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>TERMS AND CONDITIONS<\/b><\/p><p class=\"p3\"><b>1. Data Protection<\/b><\/p><p class=\"p3\">In compliance with the Organic Law on Data Protection, we inform the users of this website that personal data provided through e-mail can be part of a file of personal data, with the aim of the management and promotion, in this case, of the services you have requested, and the answer to your query. Personal data may be processed for sending commercial information, including e-mail. You can oppose the sending of such messages and access, modify and \/ or cancel your personal data by sending a request to the following address:<\/p><ul><li class=\"p3\">FERVEY RENTALS, S.L.<\/li><li class=\"p3\">CIF: ESB98747397<\/li><li class=\"p3\">CoC: B98747397<\/li><li class=\"p3\">Plaza Legi\u00f3n Espa\u00f1ola, 1<br \/>46010<br \/>VALENCIA \u2013 SPAIN<\/li><\/ul><p class=\"p3\">You can also send an email to the following address: info@fvflats.com<\/p><p class=\"p3\">In the petition forward the following information:<\/p><p class=\"p3\">Name and photocopy of identity card<\/p><p class=\"p3\">Right you want to apply for and content of your request<\/p><p class=\"p3\">Provide an address for notifications<\/p><p class=\"p3\">You give your express consent to proceed to the processing of personal data as described in the preceding paragraphs.<\/p><p class=\"p3\"><b>2. Acceptance of Terms<\/b><\/p><p class=\"p3\">FV Flats reserves the right to update any of its terms and conditions at any time that may be required or be in the line of business of the company. Users have the responsibility to take appropriate measures to ensure that they visit all the terms and conditions regularly. By agreeing to use this site means that any change is accepted by any third party and this third party is required to comply with this changes. FV Flats reserves the right to change rates and prices, photographs and descriptions on its website at any time.<\/p><p class=\"p3\"><b>Important Note<\/b><\/p><p class=\"p3\">Always remember that the apartments offered by FV Flats do not respond to the characteristics of a hotel but a residence surrounded by neighbours. The peace and quiet must be maintained and respected at all times. We strive to ensure a relaxed and comfortable stay.<\/p><p class=\"p3\">Think about other guests want to enjoy the apartment as much as you, make use of the accommodation with care and, upon departure, leave it as you found at check-in.<\/p><p class=\"p3\"><b>3. Use Terms and Conditions<\/b><\/p><p class=\"p3\">\u2013 Leave the place as you found it. Do not rearrange the furniture. If an extra cleaning service it\u2019s needed at your departure, 30\u20ac may be removed from the credit card provided as guaranty.<\/p><p class=\"p3\">\u2013 Switch it off the lights and the air conditioning when you go out. Irresponsible use may be removed from the credit card provided as guaranty.<\/p><p class=\"p3\">\u2013 Elevator rules about number of persons must be respected.<\/p><p class=\"p3\">\u2013 It is absolutely prohibited to make noise or hold parties.\u00a0 Silence must be maintained between the hours of 22:00 and 10:00.<\/p><p class=\"p3\">\u2013 Take your rubbish with you when you depart, removing the rubbish from the flat is not included in final cleaning. 20\u20ac may be removed from the credit card provided as guaranty.<\/p><p class=\"p3\">\u2013 Wash up your dishes, as this is not included in final cleaning. 20\u20ac may be removed from the credit card provided as guaranty.<\/p><p class=\"p3\">\u2013 If anything breaks or something doesn\u2019t works as it should at your departure, an amount included in the inventory may be removed from the credit card provided as guaranty.<\/p><p class=\"p3\">\u2013 Take good care of your keys as a charge of 30\u20ac will be applied to replace them if lost.<\/p><p class=\"p3\">\u2013 Do not leave the door keys inserted in the door lock when you go out. Be very careful with this or you will have to pay an extra service to open the door.<\/p><p class=\"p3\">\u2013 It is forbidden to leave bikes, strollers or anything at all in the communal reception hall.\u00a0 Items left may be removed. It is also forbidden to bring bicycles into the apartment.<\/p><p class=\"p3\">\u2013 Make sure that the main door to the street is properly closed when you leave or enter the building.<\/p><p class=\"p3\">\u2013 If you have any doubt, if something doesn\u2019t work as it should, or if you are unsure about how something works, please call\u00a0<span class=\"s1\">+34 626 721 652<\/span>\u00a0from 9am to 8pm.<\/p><p class=\"p3\"><b>4. Payment and cancellation policy<\/b><\/p><p class=\"p3\">Please, read carefuly the terms and conditions depending on the rate:<\/p><p class=\"p3\"><span class=\"s2\"><b>STANDARD RATE:<\/b><\/span>\u00a030% advanced payment required to confirm the reservation. Free cancellation up to 1 week before the check in date, after the deadline a 100% cancellation fee will be applied.<\/p><p class=\"p3\"><span class=\"s2\"><b>FLEXIBLE RATE:<\/b><\/span> No advanced payment required to confirm the reservation. Free cancellation up to 48h\u00a0before check in date, after the deadline a 100% cancellation fee will be applied.<\/p><p class=\"p3\"><span class=\"s2\"><b>NON REFUNDABLE RATE:<\/b><\/span>\u00a0100% advanced payment required to confirm the reservation. It is not possible to cancel for free, 100% cancelation fee will be applied.<\/p><p class=\"p3\"><span class=\"s2\"><b>WEEKLY DISCOUNT RATE:<\/b><\/span> A 100% payment will be required 14 days before the arrival date. You can cancel the reservation free of charge until that date; after this period, a 100% penalty will apply.<\/p><p class=\"p3\"><span class=\"s2\"><b>MONTHLY DISCOUNT RATE:<\/b><\/span> A 100% payment will be required 28\u00a0days before the arrival date. You can cancel the reservation free of charge until that date; after this period, a 100% penalty will apply.<\/p><p class=\"p3\"><span class=\"s2\"><b>1 NIGHT RATE:<\/b><\/span><b>\u00a0<\/b>30% advanced payment required to confirm the reservation. Free cancellation up to\u00a048h\u00a0before the check in date, after the deadline a 100% cancellation fee will be applied.<\/p><p class=\"p3\">(The total amount of the reservations must be paid once the free cancellation period has ended in order to maintain your booking. Payment and cancellation conditions may vary slightly for group bookings and\/or long stays, or if the reservation is made through channels other than the direct booking engine ROOMRACCOON)<\/p><p class=\"p3\"><b>PRIVACY POLICY<\/b><\/p><p class=\"p3\">RoomRaccoon\u00a0respects the privacy of its website visitors, in particular their rights regarding the automatic processing of personal data. We have therefore formulated and implemented a policy on complete transparency with our customers regarding the processing of personal data, its purpose(s) and the possibilities to exercise your legal rights in the best possible way.<\/p><p class=\"p3\">If you require any additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):<a href=\"https:\/\/autoriteitpersoonsgegevens.nl\/nl\"><span class=\"s1\">\u00a0https:\/\/autoriteitpersoonsgegevens.nl\/nl<\/span><\/a>.<\/p><p class=\"p3\">Until you accept the use of cookies and other tracking devices, we will not place any non-anonymised analytical cookies and \/ or tracking cookies on your computer, mobile phone or tablet.<\/p><p class=\"p3\">With the continued visit of this website you accept these terms of use and you accept the use of cookies and other tracking systems, unless we have provided for another method of accepting cookies on our website.\u00a0\u00a0<\/p><p class=\"p3\">The current available version of this privacy policy is the only version that applies while visiting our website until a new version replaces the current version.<\/p><p class=\"p3\"><b>Article 1 &#8211; Definitions<\/b><\/p><ul class=\"ul1\"><li class=\"li4\">Website (hereinafter: &#8220;Website&#8221;)\u00a0RoomRaccoon. Booking engine used for Apartamentos FV Flats &#8211; Valencia, legal company name FERVEY RENTALS S.L..<\/li><li class=\"li4\">Party responsible for processing personal data (hereinafter: &#8220;the controller&#8221;):\u00a0RoomRaccoon, established at\u00a0Keizerstraat 15,\u00a04811 HL\u00a0Breda, The Netherlands, Chamber of Commerce number:\u00a067848540\u00a0\u00a0\u00a0.\u00a0<\/li><\/ul><p class=\"p3\"><b>Article 2 &#8211; Responsibilities<\/b><\/p><ul class=\"ul1\"><li class=\"li4\">The controller is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. You, yourself, are responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you seek.<\/li><li class=\"li4\">The controller is not liable for any legal proceedings taken against you:<\/li><\/ul><ol class=\"ol1\"><li class=\"li4\">because of the use of the website or services accessible via the Internet<\/li><li class=\"li4\">for violating the terms of this privacy policy<\/li><\/ol><ul class=\"ul1\"><li class=\"li4\">The controller is not liable for any damages that incur to you or third parties or your equipment, as a result of your connection to or use of the website and you will refrain from any subsequent (legal) action against the controller.<\/li><li class=\"li4\">If the controller is involved in a dispute because of your (ab)use of this website, he is entitled to (re)claim all subsequent damages from you.<\/li><\/ul><p class=\"p3\"><b>Article 3 &#8211; Collection of data<\/b><\/p><ol class=\"ol1\"><li class=\"li4\">Your personal data will be collected by\u00a0RoomRaccoon\u00a0and\u00a0(an) external processor(s)\u00a0.\u00a0<\/li><li class=\"li4\">Personal data means any information relating to an identified or identifiable natural person (\u2018data subject\u2019).\u00a0<\/li><li class=\"li4\">An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.<\/li><li class=\"li4\">The personal data that are collected on the website are used mainly by the controller\u00a0in order to maintain a (commercial) relationship with you and if applicable in order to process your orders. They are recorded in an (electronic) register.\u00a0<\/li><\/ol><p class=\"p3\"><b>Article 4 &#8211; Your rights regarding information<\/b><\/p><ol class=\"ol1\"><li class=\"li4\">Pursuant to Article 13 paragraph 2 sub b GDPR each data subject has the right to information on and access to, and rectification, erasure and restriction of processing of his personal data, as well as the right to object to the processing and the right to data portability.\u00a0<\/li><li class=\"li4\">You can exercise these rights by contacting us at\u00a0info@roomraccoon.com.<\/li><li class=\"li4\">Each request must be accompanied by a copy of a valid ID, on which you put your signature and state the address where we can contact you.\u00a0<\/li><li class=\"li4\">Within one month of the submitted request, you will receive an answer from us.\u00a0<\/li><li class=\"li4\">Depending on the complexity and the number of the requests this period may be extended to two months.<\/li><\/ol><p class=\"p3\"><b>Article 5 &#8211; Data retention<\/b><\/p><p class=\"p3\">The collected data are used and retained for the duration determined by law.\u00a0<\/p><p class=\"p3\"><b>Article 6 &#8211; Applicable Law<\/b><\/p><p class=\"p3\">These conditions are governed by Dutch law. The court in the district where the controller has its\u00a0place of business\u00a0has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies.<\/p><p class=\"p3\">This privacy statement applies since\u00a0Monday 11th of October, 2021,\u00a0until further notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS 1. Data Protection In compliance with the Organic Law on Data Protection, we inform the users of this website that personal data provided through e-mail can be part of a file of personal data, with the aim of the management and promotion, in this case, of the services you have requested, and &#8230; <a title=\"TERMS AND CONDITIONS\" class=\"read-more\" href=\"https:\/\/fvflats.com\/en\/terms-and-conditions\/\" aria-label=\"Read more about TERMS AND CONDITIONS\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"class_list":["post-4951","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TERMS AND CONDITIONS - FV Flats<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMS AND CONDITIONS - FV Flats\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS 1. Data Protection In compliance with the Organic Law on Data Protection, we inform the users of this website that personal data provided through e-mail can be part of a file of personal data, with the aim of the management and promotion, in this case, of the services you have requested, and ... 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